We want every JoyToy order to bring a smile. If something isn't right, we're here to help.
Damaged, defective or wrong item
- Contact us within 7 days of delivery at joytoyhelp@gmail.com or +91 93199 75584.
- Share your order number, clear photos of the item and packaging, and an unboxing video if possible. This helps us resolve your request quickly.
- Once verified, we'll send a free replacement or issue a full refund, whichever you prefer (subject to stock).
Items we can't accept for return
- Toys that have been used, washed, or damaged after delivery
- Items without their original packaging, tags or accessories
- Change-of-mind returns on products marked "non-returnable" on the product page
Cancellations
You can cancel your order any time before it is dispatched. Once shipped, it can't be cancelled, but eligible items can be returned as described above. Refusing a Cash on Delivery order at the doorstep without a valid reason may lead to COD being disabled for future orders.
Refunds
- Approved refunds are processed within 5–7 business days.
- Prepaid orders are refunded to the original payment method.
- COD orders are refunded to your bank account or UPI ID, which we'll ask you for.
- Your bank may take a few extra days to show the amount.
Need help?
Email joytoyhelp@gmail.com or call +91 93199 75584.
JoyToy, Shiv Durga Vihar, Lakkarpur, Faridabad, Haryana 121009, India.